Monitoring and Control - Performance Metrics
Performance metrics are a kind of quantitative measures that are employed to assess the effectiveness, efficiency and results of a system, process or even an individual. They assist organizations to determine their progress in the attainment of particular goals, possible areas of development and decision making. Some of the most common performance measures that can be employed in various settings are listed below: 1. Organizational and Business Metrics. They are applied to measure the general performance and health of a business or an organization. • Revenue Growth: This is used to measure the growth of revenue generated by a company within a given time. Profit Margin: This is the percentage of the revenue which is more than the costs of production. It is the profitability of a company. • Customer Retention Rate: The rate which shows the percentage of customers that remain in business with the company despite the period. • Customer Acquisition Cost (CAC): The costs of acquisition ...